Privacy Policy
Last Updated: May 29, 2026
Welcome to Handling Media. We provide WhatsApp Business API integration, chatbot development, automation, customer engagement solutions, and related services. This Privacy Policy explains how we collect, use, and protect your information.
1. Information We Collect
Personal Information
- Full name
- Email address
- Phone number
- Company name
- Job title
- Billing information
- Business details
WhatsApp Communication Data
- Customer phone numbers
- Message content
- Message delivery status
- Contact metadata
- Campaign performance metrics
Technical Information
- IP address
- Browser type
- Device information
- Operating system
- Website usage analytics
- Cookies and tracking technologies
2. How We Use Your Information
- Provide WhatsApp Business API services
- Manage customer accounts
- Deliver technical support
- Process invoices and payments
- Improve service performance
- Send service-related communications
- Monitor security and prevent fraud
- Comply with legal obligations
3. WhatsApp Business API Data Processing
As a service provider, we may process customer data on behalf of our clients. We do not sell customer message data or use message content for advertising purposes.
Clients are responsible for obtaining appropriate consent from their customers before sending messages through WhatsApp.
4. Third-Party Services
Our services may integrate with:
- WhatsApp Business Platform
- Meta Platforms
- Cloud hosting providers
- Payment processors
- CRM platforms
- Analytics providers
5. Data Retention
We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer needed, it is securely deleted or anonymized.
6. Data Security
- Encrypted communications where applicable
- Secure cloud infrastructure
- Access control mechanisms
- Authentication and authorization systems
- Regular security monitoring
7. Sharing of Information
We may share information with:
- Service providers and infrastructure partners
- Payment processing providers
- Legal authorities when required by law
- Authorized partners involved in service delivery
We do not sell personal information to third parties.
8. International Data Transfers
Information may be processed or stored in countries where our service providers operate. Appropriate safeguards are implemented to protect transferred data.
9. Your Rights
- Access your personal information
- Request corrections
- Request deletion
- Restrict processing
- Object to data processing
- Request data portability
10. Cookies & Analytics
We use cookies and analytics technologies to improve user experience, analyze website performance, and maintain service functionality.
11. Children's Privacy
Our services are intended for businesses and individuals who meet the minimum legal age requirements. We do not knowingly collect information from children.
12. Compliance with WhatsApp Policies
Clients must comply with WhatsApp Business Messaging Policies, Meta Platform Terms, and applicable privacy regulations when using our services.
13. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date.
14. Contact Us
Handling Media
Email: info@handlingmedia.com
Phone: +91 9205606143
Address: remote gurugram, Haryana
Website: www.handlingmedia.io